Has EGO reduced repair times when taking mowers in to Home Depot?

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It's been a while since I've visited this forum.  A couple years ago there were many horror stories about HD keeping mowers for many months before fixing them.  Is that still the case?

I just took my 21SP in today because the SP function quit. 
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Dave .

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Posted 2 weeks ago

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szwoopp, Champion

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Official Response
Welcome back Dave

Repairs at HD seem to be hit or miss depending on if there is competent local staff at the HD you bring your repair to.
I got my snowblower repaired in 10 days - in the depth of winter,
There are still some stories of long and unresponsive repairs as well.