Handle Clip Pin Breakage on My Self-Propelled 21"

  • 2
  • Problem
  • Updated 3 days ago
  • Solved
The clips that hold the handle in the extended position has pins inside that snap into holes in the metal handle. Otherwise, the handle slides down and the connection is lost. The pins on my handle have sheared off: they're only plastic. I assume that I need new clips, but apparently these pins which carry the load of the handle are not up to the task. How can this problem be fixed? Please help.
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David Skuza

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  • Disappointed

Posted 1 week ago

  • 2
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Blue Angel, Champion

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Official Response
David, it sounds like the rubber pads in your clamps weren’t holding the handle with enough grip. Get in touch with Ego Customer Service and they’ll get you back in business. Call early in the morning to avoid long wait times.