grinding motor

  • 1
  • Problem
  • Updated 7 months ago
motor grinding on my 15" string trimmer
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cormac mccarthy

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  • frustrated

Posted 7 months ago

  • 1
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szwoopp, Champion

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More details help with possible solutions.
Model number
Recent activity before problem
etc

Make sure the head is clean from debris , grass or trash wound around the head area.
Give customer service a call if you see no obstructions or issues.  They can help diagnose and provide warranty assistance if necessary.

1-855-EGO-5656 (1-855-346-5656) from 8:30AM - 8:00PM EST (Monday - Friday) & 10:00AM - 6:00PM EST (Saturday & Sunday)
(Edited)
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cormac mccarthy

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Hi,

Thanks for the quick reply.  Model number: NST11170424824. Activity prior to problem is thick grass on full throttle.  Head is clear, and have tried calling but got put on hold for >20 minutes, and during hold, they suggest to go to the community forum website.  I have received replacement parts, but they did not solve the problem.

Thanks,

Cormac

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szwoopp, Champion

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If the head is clean and moves freely you are at the extent of my repair knowledge.

I think you listed your serial number - maybe you can determine your model number or description here  https://egopowerplus.com/collections/power-string-trimmers
as there are several different trimmers with different heads.

Hopefully other members will have some ideas.
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Blue Angel, Champion

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Hi Cormac. Have you stripped the trimmer head right down to the motor shaft to verify everything is clear? If so and turning the motor shaft by hand (with battery removed) results in an uneven rotation and/or grinding noises, the problem is not user serviceable. In this case you’ll need to contact Ego Customer Service for warranty repair.

If the motor shaft spins freely and smoothly without the trimmer head installed, replacement of the trimmer head may cure the issue.