Green Light Always On?

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  • Updated 3 years ago
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We have a 14" chainsaw, and recently the battery light stays on all the time. When it is charged, the green light stays on, and when the battery is dead, the red light stays on. It doesn't matter if I completely charge the battery or not. Then, when I leave the battery sitting (not on the charger) for 3-4 days, it runs the battery down. So, I put it back on the charger, and the same thing happens. The saw and battery were purchased at the same time, and we have had them for just over a year (purchased March of 2016). The saw has only been used about two-dozen times.
Any ideas?
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Gary Burrus

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Posted 3 years ago

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David HD, Champion

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Official Response
According to the Charger Manual, the power indicator on the battery pack will go out when it is fully charged.  If this is not the case, I recommend you contact Customer Service (CS) in order for them to help you get a replacement battery or charger.

Your battery has a 3 Year Limited Warranty.  Customer Service Department can be reached at 1-855-EGO-5656 (1-855-346-5656) from 8:30AM - 8:00PM EST (Monday - Friday) & 10:00AM - 6:00PM EST (Saturday & Sunday).