Great products poor services from Home Depot

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  • Updated 2 years ago
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  • (Edited)
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I have purchased two lawnmowers, chainsaw, blower . And recently purchased the Power head with the edger and trimmer .. self-propelled part of the mower quit working almost 2 months ago and has not been returned to me yet ... at this point I really really wish I kept my lawn boy !!!! Please be aware of the service from Home Depot !!
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Timothy Bryson

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  • depressed and disgusted

Posted 2 years ago

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Jim Hippen

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Sorry you are having so much trouble getting your mower repaired. I am the tool repair technician at the Home Depot in Sandy, Utah. I get as frustrated as you. EGO seems to be a great machine, but the company is very slow to respond to my communication. Their customer service seems to be under- staffed. I have been able to get good information from them, but not quickly. You have to admire their willingness to put all their dirty laundry out for everyone to see on this forum. They are apparently still in an early stage in their customer service. I hope they get the bugs out of their mowers and their customer service, soon.
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Timothy Bryson

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Ego made contact with me and resolve the problem I am very happy with the service I received from Ego...

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