Purchased mower and trimmer this year. Love products. Had battery to mower go bad. Customer service rep, Frankie, assessed problem and is sending a new one. WOW! Good products and good customer service!
Thank you very much for sharing this, Katherine! We apologize for the trouble you experienced with your mower, but are genuinely thrilled that you gave us an opportunity to make it right. Each and every member of EGO's Customer Support team really does strive to deliver the best service possible, so it's beyond rewarding for the process to conclude so positively. I will be sure to share your post with Frankie and the team.