When my 1 year old Ego 21" SP model 2100 had an issue, Omar in your CS dept went over and above in resolving the repair issue. Because I live so far from a Home Depot Tool Rental store where they repair Ego's, he will be sending me a NEW mower with a prepaid RMA to return my old one. There was no fuss, no "well, we can't help where you live" retort, or any other lousy comments most other places tend to use. Instead, Omar "owned" the problem and solved it to my total and complete satisfaction. Thanks to all!!!!