Great Customer Service Experience...

  • 4
  • Praise
  • Updated 1 year ago
A little back story. I had broken the handle on my string trimmer so I opened a case and said I'd be more than happy to pay for a new one if I could figure out a way to order one online. Anyway, I didn't get a reply for some days, maybe 3?, so I made a private post on here about if filing a case is still a valid method. Amber to the rescue. She said it still is, but always best to call. She put me in contact with one of the CS reps, don't recall her name, sorry. The rep made sure she had my correct shipping information and comped the handle even though it was my fault I broke it. She said it was because it shouldn't have taken so long to get back with me even though it really was only a few days. 
We just got home from a 7 week road trip and the box is there on the table with the rest of the mail, etc, our neighbor picked up from the last 7 weeks. It was supposed to come the first week of the trip and it did. 
Thanks to the Ego CS team for a great job.
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Oregon Mike, Champion

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  • Happy

Posted 1 year ago

  • 4
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Blue Angel, Champion

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Awesome! Thanks for sharing, Mike!
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Yay. Thanks for sharing Mike. Nice to hear positive things every once in a while.
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Michael G

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7-week road trip! You are definitely going to need a functional trimmer.
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Oregon Mike, Champion

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LOL, luckily our neighbor also took care of the yards for us.
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szwoopp, Champion

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Thanks for the update Mike.  Nice to hear everything worked out so well.
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Amber F., Official EGO Rep

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We hugely appreciate you circling back, Mike! Think you're going to love what you're able to accomplish with the new trimmer handle. Welcome back! 
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Oregon Mike, Champion

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Kind of funny timing. Now that we're home I see on my checklist of things to do once we got home is to buy some string for the trimmer. It ran out the last time I trimmed before we went on the trip. And...charge the batteries.