Great Customer Service Experience...

  • 4
  • Praise
  • Updated 7 months ago
A little back story. I had broken the handle on my string trimmer so I opened a case and said I'd be more than happy to pay for a new one if I could figure out a way to order one online. Anyway, I didn't get a reply for some days, maybe 3?, so I made a private post on here about if filing a case is still a valid method. Amber to the rescue. She said it still is, but always best to call. She put me in contact with one of the CS reps, don't recall her name, sorry. The rep made sure she had my correct shipping information and comped the handle even though it was my fault I broke it. She said it was because it shouldn't have taken so long to get back with me even though it really was only a few days. 
We just got home from a 7 week road trip and the box is there on the table with the rest of the mail, etc, our neighbor picked up from the last 7 weeks. It was supposed to come the first week of the trip and it did. 
Thanks to the Ego CS team for a great job.
Photo of Oregon Mike

Oregon Mike

  • 15,348 Points 10k badge 2x thumb
  • Happy

Posted 7 months ago

  • 4
Photo of Blue Angel

Blue Angel, Champion

  • 138,676 Points 100k badge 2x thumb
Awesome! Thanks for sharing, Mike!
Photo of Jacob

Jacob, Champion

  • 58,344 Points 50k badge 2x thumb
Yay. Thanks for sharing Mike. Nice to hear positive things every once in a while.
Photo of Michael G

Michael G

  • 5,410 Points 5k badge 2x thumb
7-week road trip! You are definitely going to need a functional trimmer.
Photo of Oregon Mike

Oregon Mike

  • 15,348 Points 10k badge 2x thumb
LOL, luckily our neighbor also took care of the yards for us.
Photo of szwoopp

szwoopp, Champion

  • 41,660 Points 20k badge 2x thumb
Thanks for the update Mike.  Nice to hear everything worked out so well.
Photo of Amber F.

Amber F., Official EGO Rep

  • 53,846 Points 50k badge 2x thumb
We hugely appreciate you circling back, Mike! Think you're going to love what you're able to accomplish with the new trimmer handle. Welcome back! 
Photo of Oregon Mike

Oregon Mike

  • 15,348 Points 10k badge 2x thumb
Kind of funny timing. Now that we're home I see on my checklist of things to do once we got home is to buy some string for the trimmer. It ran out the last time I trimmed before we went on the trip. And...charge the batteries.