EGO's customer service is a model that companies could learn from. It reminds me of the days when you didn't get a call center in another country, and companies really gave a damn about the customer. At this time, they may be one of the top companies regarding customer service. Even some I've dealt with in other market segments, their customer service in the USA was always nice, but getting things resolved wasn't great. So far EGO is doing it right. I hope they don't change a thing. This is how you win over a growing marketplace for these products.