Got Default battery in brand new mower!

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  • Updated 4 years ago
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I bought a brand new 21 in. 56 volt lithium ion cordless lawn mower, the battery doesn't charge at all, according to the manual, it is default! I called customer service several times, always no answer, i am trying to solve the problem here, otherwise will directly return to store.
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ruzhang

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  • so disappointed

Posted 4 years ago

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Ken, Champion

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Official Response
If it's brand new I would exchange it at the store. It would be the quickest solution to your problem.
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Jacob

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Yep. Exchange it. Its not common to get a bad battery right away. Customer service has been swamped lately. Because of that I would take it to HD and exchange it. Its a great mower, you will be happy you stuck with it.
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Anna Samet

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I just spoke to customer service today. I was on hold for a while (Monday morning), but they happily took care of me.
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Dave .

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If you want a super-short hold time, call Ego first thing when they open.

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