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When it comes to warranty support however, I am very disappointed in Ego. I took our mower out for the first time this season today, and it would not start. I called Ego and was told to swing by Home Depot, who could repair it. I arrived at Home Depot and was told the unit needs to be shipped out, and minimum turnaround time is six weeks. I confirmed with Ego again on the phone that I have no other options, and that this is correct.
A warranty on a lawnmower that takes 6+ weeks to use is near-worthless. I can't go six weeks without mowing my lawn, so my options are to buy another lawnmower, or pay someone else to mow my lawn, neither of which is reasonable. I realize I could buy another lawnmower and return it later -- but that doesn't seem fair to the retailer or whatever manufacturer I choose to "support."
If Ego cannot provide on-site local service, they need to work something out with Home Depot to provide loaner mowers while things are being repaired. Until then, they should do what I've seen other companies and retailers do: take a credit card deposit, send me a refurbished item, and then refund my deposit when my item arrives for repair. I asked the customer service rep to accommodate this and was told it was not possible.
This experience has left me with the conclusion that the only reliable way to use Ego products is to own two of them.