Failure of warranty for my mower which bought on May this year

  • 2
  • Problem
  • Updated 12 months ago
  • In Progress
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Duplicate

I Bought my 21" self propelled on 12 May 2017 from home depot, the mower stopped working just after 3 months. I brought to home depot and they gave me the service number, went to the certified Ego repair shop, they said that I need to pay $75, then they start to check the problem. The repair store said they saw some water around the mower, then this mower is not warrantied. I said I just used it normally once a week or two weeks to cut my back yard. It doesn't make any sense that I fill the water into the mower. I felt so bad and there is no way to solve the problem. They even didn't check the mower before you pay.
I was trying to call the Ego service center, they just simply called the repair store and told me your mower is not warrantied. I checked the warranty manual, I am certain there is no "immersion in water". 
Why the company treated their customer like this, feel so so so bad...
Photo of Trina Wang

Trina Wang

  • 90 Points 75 badge 2x thumb

Posted 1 year ago

  • 2
Photo of Amber F.

Amber F., Official EGO Rep

  • 62,618 Points 50k badge 2x thumb
Official Response
Hi Trina! Your issue has been escalated to customer service management. Someone will be in touch with you shortly.