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I took it to Home Depot and they said they would have to send it to Chicago for repair. 8 weeks later, the mower was returned to Home Depot and a conclusion was made by the EGO "experts" in Chicago that it was "unfixable." Customer services at Home Depot said I would have to call the EGO service line for a replacement, which I did.
I talked to several people with my issue. After pushing back and forth, EGO said they would replace the mower with a copy of the purchase. I explained to them several times that it was given as a gift, and the person it was given by had passed away a year ago and it would be impossible to obtain a receipt. They said there was nothing else they could do for me without this.
This a very poor management of a company who takes pride in their product. The mower was basically brand new and used for < 2 months. This was a EGO product defect, a error in parts or a malfunction of the product as a whole--they never told me exactly what the problem was and failed to fix it. If this was a reputable company who stood behind their product, this wound not be an issue to resolve this problem. Any other company would support and stand by their product, especially if it was a error on their part, and replace it without question. It makes me sick that this was purchased for $500+ and EGO doesn't have the respect for their customers to replace a product that was sold to them already malfunctioned.