Excellent Customer Service

  • 3
  • Praise
  • Updated 3 years ago
Bought my new EGO backpack leafblower from HD, and immediately put this new tool to the test.  Since the unit came with a "standard" charger, I use it to charge the 5.0 Ah battery.  Since I also own an EGO 15" string trimmer, I now have a good understanding of how a "standard" charger should sound when charging a battery.

Long story short, the backpack blower's charger was making a "louder than normal" sound when charging the 5.0 Ah battery.  So I contacted Customer Service and spoke to Jorge - he was very professional, supportive and got me a replacement charger.  This type of Customer Service support is hard to find these days, so my "hat" off to EGO and a loud "shout out" to Jorge - thanks for all you do, and keep up the great job !!!!
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David HD, Champion

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  • Extremely Satisfied

Posted 3 years ago

  • 3
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Blue Angel, Champion

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Nice! Thanks for sharing!

This isn't the first praise I've seen Jorge receive, he's getting a great reputation.
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Alice Simpson

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I certainly hope Jorge has a long career at EGO since he's getting wonderful compliments but nobody else is mentioned.