Equipment registration inaccurate

  • 1
  • Problem
  • Updated 4 years ago
  • In Progress
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: out of date

When registering my Ego 21" self propelled mower with 7.5ah battery and quick charger, I was unable to select the exact same model as what was printed on the box. I entered the serial numbers from the 3 items as directed on the website and upon loading my account page, incorrect information is displaying (2.0ah battery, 21" non self propelled and standard charger).

The 15" String trimmer with 2.5ah battery and standand charger also has same issue and only shows 2.0ah battery.

I called customer service and they said they updated it with the correct items on their end, but from my view it still shows the wrong information.

I don't want to get screwed if I have to use my warranty coverage.
Photo of Steve Warren

Steve Warren

  • 984 Points 500 badge 2x thumb
  • confused

Posted 4 years ago

  • 1
Photo of Samuel Strong

Samuel Strong

  • 2,060 Points 2k badge 2x thumb
Official Response
Hello Steve and BigC, 

for letting us know about these inaccuracies. If you would please send us a
screenshot of what your accounts are showing online with the errors, we can help
you further. Please email the screenshot to
We look forward to hearing from you. Please also be sure to include the email
address you used for your account online.
Photo of Jennifer VandeWater

Jennifer VandeWater, Community Manager

  • 81,068 Points 50k badge 2x thumb
Official Response
Everyone, we have know there is a bug in the registration system and we are working to resolve it.  Please give us some time to identify the root cause and we'll relay the message once it's been fixed.  There's seems to be a disconnect from what our customer service team can see on the back end of the system and what's displaying on the website for your account.  Thank you for your patience.