eNO Power - Part 2

  • 2
  • Problem
  • Updated 2 weeks ago
  • In Progress
Please read my previous post named eNO Power which was marked closed. I received several likes from others that have had this issue.

It’s now been over 4 weeks since dropping my eNo mower off at Home Depot. No response from eNo or HD. I’ve contacted eNo and been told that HD is servicing the product and I need to contact them. The eNo rep was unhelpful, rude and obviously didn’t like her job.

Does anyone at eNo care to help the customers with these lemon products? Or all TRA’s controller by a 3rd party in HD that doesn’t give a damn. Most would ship out a replacement product by now. This is unacceptable. Again if you have an eNo good luck to you until the dreaded orange light overload happens. Then you’ll have to buy another mower to cut your grass while waiting how many months for a replacement.

My tip is to get the small Sun Joe battery mower. It does the job and 4 of them could break for the price of an eNo. Highly recommended!
Photo of eNO Power

eNO Power

  • 120 Points 100 badge 2x thumb

Posted 2 weeks ago

  • 2
Photo of Frank Woodbery

Frank Woodbery

  • 1,216 Points 1k badge 2x thumb
Sorry, I'm not finding Part 1. Could you send the link to it?
Photo of Oregon Mike

Oregon Mike, Champion

  • 65,350 Points 50k badge 2x thumb
Frank, it's possible the first post was taken private so it doesn't show up in the forum any more.

eNO Power have you tried this HD number? It might help you get more info on your repair.

 You can always get real-time updates on your mower's status by calling 1-855-284-3349. This is the number for Home Depot's warranty department, where associates can instantly search for and assist with your case.

You can also try calling EGO CS again with a better attitude and tell them it's been 4 weeks and could they help expedite the repair. EGO wants to get involved when the repair hits 4 weeks or longer. EGO's CS really is one of the best, so not sure why your experience was like you say.
Photo of Frank Woodbery

Frank Woodbery

  • 1,216 Points 1k badge 2x thumb
It seems like any posts that are overtly critical are censored, err... I mean "taken private". It's hard to interpret the backstory here without it. Oh well, it is their site.
Photo of Tom Jacques

Tom Jacques

  • 844 Points 500 badge 2x thumb
Bummer, CS these days can be a crap shoot. But all my Ego gear is 2 and 3 years old with not a single issue. Having said that my plan should my mower crap out during the mowing season would be to buy a new mower, use it until mine was repaired or replaced and then take advantage of HD’s 90 return policy. That’s the only way to protect yourself or get their attention
Photo of Kurt Meyer

Kurt Meyer

  • 250 Points 250 badge 2x thumb
While I've had bad experiences with EGO products and EGO/HD service, I have always found the customer service reps at EGO to be polite, professional, positive, and helpful to the extent they are able.  As someone who has myself done CS, I can tell you that a positive attitude will make a big difference in how you are treated--somebody who yells at me or acts like they assume I personally want to screw them over will put me on the defensive and it will be a bad experience for both of us.  I'll resort to the rote responses and not feel encouraged to go out of my way for them.  In moments like that I hate my job too.

Not saying the OP did any of that.  It's just something that can be hard to keep in mind especially when you are smoking mad at a lousy product and/or unhelpful corporate policies that the poor schmuck answering the phone has no control over.
(Edited)
Photo of Dave .

Dave .

  • 21,298 Points 20k badge 2x thumb
It's "EGO"; not 'eNo', which is childish.  Perhaps that's why your other post was closed?
(Edited)