EGO Weed eater Motor burnt up

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  • Updated 5 years ago
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I recently purchased two EGO products, the Lawnmower and the weed-eater...I am very happy with lawnmower, it is an excellent machine!, however can not say same about the second one.

It is very weak motor, plus after a few minutes of continuous work it slows down and had to restart to get only for a few seconds a higher RPM...I kept cutting grass, but it started to smoke, and smell from burnt wires and electrical started.

Motor is burnt, and I only used the recommended 2.0 amps/hour battery (not the 4.0 from lawnmower)

Can I get a new motor under warranty?

I have been searching on your site and outside for this motor spec's to get it myself...but no luck so far.

Appreciate your time and help on this matter.

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Posted 5 years ago

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Jennifer VandeWater, Community Manager

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Official Response
We're so sorry to hear about your string trimmer.  As Blue Angel mentioned, we are here to help and your string trimmer does have a 5 year warranty.  Please give us a call at 1-855-346-5656 and we'd be happy to get you taken care of.  We hope you'll give us a chance to make this right for you.