I have been very happy with my ego blower and trimmer. I had a defective battery and they sent a new one right away. Customer service is friendly. Two months ago my blower quit. I called and they informed me that I had to bring the blower to a Home Depot Tool center to get repaired. The closest one to me is over an hour drive (each way). I finally got there a month later. The representative who took my blower in said that they look at the devices but they are rarely able to repair them so they end up sending them to Ego. They said it takes a minimum of 6 weeks to hear back. They charged me $20 and I left the blower (fingers crossed, but feeling hopeless). It has now been another month and I have no idea what is happening. No contact, no ability to track my repair. It's spring in North Florida (which, if you don't know is second fall, debris everywhere). I guess I'll buy another blower or hire someone to blow my property every other day, right?! Not satisfied at all.