EGO Support team doesnt stand up to their answer

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  • Updated 10 months ago
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So I bought the 20" EGO Lawnmower, and based from the question by user Jigga about the charger, EGO support team answered that it comes with Rapid Charger. The one I bought comes only with standard charger, another user(Chris0) also have the same problem. I phoned the Support team(talked to Brittney) and told me to go to home depot so they can replace it for me. I went to my local home depot and they don't have the rapid charger in store. So I phoned back the EGO support team and now they are changing their answer. They said that it doesn't comes with the rapid charger. so EGO doesn't stand up to their answer and is quick to change their tune.

Repost from my review over at homedepot.ca website.
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Frederick

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Posted 10 months ago

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Amber F., Official EGO Rep

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Official Response
Our apologies for any misunderstanding, as well as the hassle, Frederick. The LM2002 comes with a Rapid charger, whereas the LM2002-P includes a Standard charger. They are, however, the same mower, which might be where some of the confusion arose. Regardless, we want to make this right. Please check your email for a note from me.