EGO stopped cutting?

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  • Updated 4 years ago
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EGO stopped cutting? It started out fine and then stopped cutting suddenly. both blades are moving in the same direction so adjusting the blades does nothing. Looks like the problem is inside the main body. Does anyone repair them? or have a suggestion?
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Posted 4 years ago

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Official Response
Robert, if both blades on your hedge trimmer are moving in the same direction, you're probably right... something internal may have failed.

If you purchased from an authorized retailer you're covered under Ego's 5 year tool warranty. As Ken said, give Customer Service a call at 1-855-EGO-5656 (1-855-346-5656) 8:30-8:00 M-F 10:00-6:00 S/S.

If they're not available by phone send them an email at:

Include your contact information, a description of the issue you're having, and make sure your tools and accessories are all registered:

Someone from the Customer Service team will get back to you ASAP, help troubleshoot your problem and get you the help you need.

Here's Ego's warranty policy as well as a list of authorized retailers: