EGO POWER String Trimmer battery won't charge

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  • Updated 3 years ago
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I purchased my EGO POWER String Trimmer from HD Canada in June 2015.  My wife used it about once a week to trim around her flower beds.    Her only complaint was that the battery only lasted about 20 minutes.  Last summer (2016) performance was about the same but later in the season battery life was shorter and sometimes wouldn't start unless battery was removed/replaced a couple of times.  Now the battery won't even charge.  This trimmer has only had very light use and has been well cared for.  We're very disappointed - it seemed like the perfect tool because my wife doesn't like using a gas powered trimmer.  

I've tried phoning but am on hold until I have to hang up, so decided to email.  
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John M

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  • disappointed with our investment

Posted 3 years ago

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Blue Angel, Champion

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Official Response
John, your battery will be covered by the three year warranty.  Sounds like something may have been up with your battery right from the start.

You'll have to try to get through to Customer Service by phone... try calling early in the day when they have fewer calls.  I'm sure once you get through they'll have you fixed up ASAP.