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It would be nice to have a web page listing FAQ's about problems that have accumulated over the past year and a half with official recommendations on how to fix, or not to fix. I would love to browse through all of the fixes I've read in these forums on a well designed FAQ page on EGO's website.
SCDC, Champion
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54,628 Points
- Interested.
Posted 4 years ago
Blue Angel, Champion
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179,988 Points
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1,674 Points
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3,364 Points
Jennifer VandeWater, Community Manager
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81,048 Points
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26,632 Points
Any update on a technical FAQ?
Blue Angel, Champion
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179,988 Points
Wow, I'd all but forgotten about this! I think it would still be a great idea, and even more so as Ego's tool lineup grows.
Amber F., Official EGO Rep
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68,274 Points
It was and still is an excellent idea! We are currently working to streamline questions, eliminate duplicates, and add more sections as needed.
(Edited)
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26,632 Points
Amber, phase 1 appears to have been the clean-up of duplicate questions, but will there be a phase 2? Right now, the lack of an FAQ section leads people to post their question (even if it is a duplicate). here is a suggested starter:
My battery exhibited symptom "X", and then in addition to what is listed in the manual, the FAQ for this would have entries like:
-When I put my battery on the charger, the charger turns on/off and a clicking relay can be heard. solution: replace battery
One way to approach the FAQ would be if the same question got asked a couple different ways, AND it is not in the manual; then the FAQ is the temporary stop gap solution for customers to find an answer, but only UNTIL THE MANUAL IS UPDATED. At which point the item would be removed from the FAQ, or could be kept (but then you are maintaining duplicate information, which is not recommended).
My battery exhibited symptom "X", and then in addition to what is listed in the manual, the FAQ for this would have entries like:
-When I put my battery on the charger, the charger turns on/off and a clicking relay can be heard. solution: replace battery
One way to approach the FAQ would be if the same question got asked a couple different ways, AND it is not in the manual; then the FAQ is the temporary stop gap solution for customers to find an answer, but only UNTIL THE MANUAL IS UPDATED. At which point the item would be removed from the FAQ, or could be kept (but then you are maintaining duplicate information, which is not recommended).
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13,128 Points
Actually implementing that would come with its ups and downs... I almost feel like it might be faster to just post the problem on the forum even if it is one that many people have had before just because the response time would be quick, and I don't really see people wanting to read through a bunch of possible issues. Now that many people on this forum are familiar with frequent problems, response time to newcomers with familiar problems will be increased due to the number of people on the forum with the ability to help that individual. Blue Angel is particularly famous with that kind of thing.
SCDC, Champion