Ego mower stopped working after 2 1/2 months.

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  • Updated 4 years ago
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  • (Edited)
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Purchased this Ego mower 2 1/2 months.  Loved it, used it about 6 times.  Today,  it has now stopped running about every 2 minutes.  After looking at it carefully it looks like the battery will not stay in place (pushes itself up), or its a connectivity issue, and obviously cannot be fixed by us.  I am very disappointed that after less then 3 months, something that I  paid $500 for, would have a flaw like this.  Anyone else out there have this issue?  At this point, I do not know if I would even want a replacement. 
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Heather Mullen

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Posted 4 years ago

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Suzanne Chavez

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Call customer service, they are responsive and awesome!
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Stan

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Hi Heather!  Please don't give up on EGO just yet.  Mine has far exceeded my expectations for an electric lawn mower for 1.5 mowing seasons. EGO's engineers and designers have one heck of a great line of yard tools that are TYPICALLY well made.  I know it can be frustrating with an expensive piece of equipment having problems, but your mower will be a keeper once you get it replaced.  Every once in a while one slips through that has something wrong with it, but EGO stands behind their products like no other company I have dealt with.  Please call customer service, they will take great care of you!

And please be patient if their phone lines are busy, it will be worth the wait.  And no, I don't work for the company, I just plain love their tools.

Stan Fayfar
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Ken, Champion

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If you bought it at Home Depot you're within the 90-day return/exchange period. If I were you I'd take it back to the store and swap it for a replacement. You'll be up and running in the time it takes you to drive to the store and back.

Since you bought it two and a half months ago the price of the mower has dropped $100. While you're at the store, ask the manager to refund you the difference since you're within the 90-day return period. That's what I did last week.

And don't be discouraged by this one bad experience. EGO has a five-year warranty because they have confidence in the equipment. Like anything else a dud can get through from time to time. But they do stand behind their equipment.
(Edited)
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Denise C

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Official Response
Hi Heather! Thanks for your post and we are sorry to hear that your mower has stopped working. I tried looking you up in our database based on your email address and do not see that you have registered your products or created an account. I was hoping to give you a call to assist you with this issue directly. Could you send me an email to support@egopowerplus.com with your phone number, or give us a call at 855-346-5656 at your convenience, as we are here from 8:30am-8pm ET throughout the weekdays, and we are also here for support both Saturday and Sundays from 10am to 6pm ET. We look forward to helping you!

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