Ego Mower Self-Propel issues

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  • Updated 3 days ago
  • Solved

I’m really wanting to love Ego mowers, but they are making it difficult for me. Last May I purchased two 21” self-propelled mowers. One went to my son’s house where I take care of mowing his lawn. The other one was for use at home on my own yard. My son’s mower worked perfect through last year’s lawn mowing season and has been good so far this season. The mower that I purchased for use at my house developed a problem with the self-propel switch. Occasionally, when I would engage the self-propel switch, the mower would not move. After releasing the switch and re-engaging it, it would take off. As time went on, the frequency of this happening increased. I finally became frustrated enough with it that I took it back to Home Depot shortly before my 90-day return period ended. I opted to get a refund rather than bring home a new one, as I heard about the 20” steel deck brushless motor model. I intended to wait until HD had them in stock and then purchase that model. My old mower limped through the rest of the mowing season and I realized HD wasn’t going to stock the brushless motor model in any of the stores around here. So, last month I ordered the 20” brushless self-propelled model from the HD website. I loved everything about the mower except for the self-propelled speed control. Rather than the speed gradually increasing as I moved the lever, it stayed pretty much constant at a pace that was a little too slow for my liking. Then, just as it got close to the max position, the mower would speed up to a pace that I almost had to run to keep up with. I figure something is wrong with the speed control switch, but I decided to live with it, as I really like the everything else about the mower. Now, after mowing the lawn 3 or 4 times it has developed the same exact problem as 21” mower that I returned last season. I know that the protocol is to call the Ego customer service number, but I assume the only response will be to take it to HD for warranty service. But I shouldn’t have to be without a mower for 4 to 8 weeks after just buying a new one. So, I guess I’m going to return this one to HD within the 90-day period, but then I face the decision of moving on to a different brand or trying yet another Ego LM2022SP. Sorry for the rant but I just needed to vent.
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Jim McD

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Posted 1 month ago

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Ken, Champion

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Official Response
Since it's within the 90-day return period I would just take it back to HD and replace it as defective. It's frustrating to get a defective unit, but HD makes the exchange process as easy as you could ask for.

I have a push mower, so I have no experience as to whether this is normal behavior of the switch on the steel deck self-propelled mower.