EGO mower repair

  • 1
  • Problem
  • Updated 4 weeks ago
  • In Progress
Took my mower to Home Depot for repair work 4/12 (Self propel and over heat light).  Mower finally shipped to Atlanta two days ago 4/25. So it sat at Home Depot for 13 days. 

I was just informed to allow 2 weeks for the mower to get to the repair facility (which would be May 9 - almost a month after I took it to HD), then allow at least 4 more weeks for the repair.  I failed to ask if then it takes two weeks to ship back. So if that is the case I may be able to use the mower around June 8. 

Really??
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Rich Krekeler

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  • FRUSTRATED!

Posted 4 weeks ago

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Ken, Champion

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Official Response
Give Ego a call and they can help escalate this with Home Depot: 1-855-EGO-5656 (1-855-346-5656) from 8:30AM - 8:00PM EST (Monday - Friday) & 10:00AM - 6:00PM EST (Saturday & Sunday).