EGO Chain Saw battery

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: CS

I purchased a chain saw, love the product but the battery is defective it will not charge, used the charger it came with, the charger that I have for my EGO Blower and Hedger, battery is no good. How can I get it replaced? This is my second request thru customer service, purchased these items two weeks ago. I will just return it to Home Depot if I continue to get NO Response???
Photo of Scott


  • 90 Points 75 badge 2x thumb

Posted 5 years ago

  • 1
Photo of Denise C

Denise C

  • 6,334 Points 5k badge 2x thumb
Official Response
Hello Scott. Thank you for your post and we are sorry to hear that your battery will no longer charge. I see that you were able to call in and speak with Tracy earlier today and that we are sending you out a new battery. Our call volume has increased over the past few weeks with the change in seasons, but I can assure you that our customer service department is here to help you with any questions or concerns you may have regarding your EGO products.