What does the battery flashing red mean?

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About a month ago I mentioned an issue with a 7.5aH Ego Battery. When I depress button on battery, I get a flashing red. However, when I measure the voltage , I am getting 56v from it. Is this battery still safe to use? Thanks!William
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wrz0170

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Posted 2 years ago

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Greg

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What happens when you charge it?
I'm not an EGO battery pack expert, but in general, just because a battery reads a certain voltage doesn't​ mean it has the energy to power a device.
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wrz0170

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Hi Greg,

When I put it on the rapid charger, I get a solid 4 bars of green.

Thanks,

William
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(a)Typical Engineer

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What happens when you run it under normal load, do you get normal or reduced run time?
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wrz0170

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Ahh. It's shot. I put it in my mower and was getting all kinds of red and the mower wouldn't turn over. I guess that answers that. An expensive ouch.
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wrz0170

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Technically, it still is under 3 yr warranty and I still have my original sales receipt which I forwarded. Unfortunately, I was told they won't do anything because I did not purchase it from an "authorized" vendor. Expensive ouch.
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David HD, Champion

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I thought you bought it through Home Depot or Amazon, sorry to hear about that.
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wrz0170

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Looking back, now I wish. I'm a member of Zoro.com and saw 20% or something like that and saw they do EGO batteries. Thought, why not. They are expensive enough and a bit of a discount would be nice.

If anyone else is reading this, learn from my mistake.
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David Cline

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Zoro and Grainger are both authorized retailers now, though I do not believe they were added until around 2 years ago. I have a hard time imagining that Zoro was a rogue seller of Ego before being added as an authorized retailer though.

20% off at Zoro is a pretty good deal for most Ego equipment that they sell. I came very close to buying a 5.0Ah battery for $165 during their 25% off flash sale earlier this week. But my wife said if I did then my kids would have to take back the birthday presents they had gotten me, and I didn't want that.
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Jacob

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This is silly. That battery better be covered.
Say it ain't so EGO.
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wrz0170

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I originally opened up a case. Even sent a copy of my reciept from Zoro. Didn't hear anything for a couple of days. So I called. And the Rep said not covered because Zoro not authorized. Maybe I called and she was having a bad day . Perhaps I will call again. I would like to think that EGO stands behind their product.
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(a)Typical Engineer

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Based on the above posts, I think that CSR made a mistake.  I'm sure Jennifer or Amber will be along to clarify whether Zoro is or is not an authorized re-seller.
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Eric

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I'm not lawyer, but their warranty also does not state anything about authorized re-sellers, and I believe it would have to be listed on the outside of the box or else it's false advertisement.

I think they have no legal / logical grounds to deny your claim.

https://egopowerplus.com/pages/warranty-policy
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Eric

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I'm not lawyer, but their warranty also does not state anything about authorized re-sellers, and I believe it would have to be listed on the outside of the box or else it's false advertisement.

I think they have no legal / logical grounds to deny your claim.

https://egopowerplus.com/pages/warranty-policy
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David HD, Champion

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Official Response
Your battery has a 3 Year Limited Warranty, so contact Customer Service and they will send you a replacement battery.  Keep in mind they are closed today and Sunday, but will be opened tomorrow.
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Blue Angel, Champion

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According to this thread they are, or at least were, an authorized dealer. Pity if that changed.

https://community.egopowerplus.com/eg...
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David Cline

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As of last year Ego listed all the authorized retailers rather than the location-based dealer search shown now, which seems to make online authorized retailers impossible to find. Here is the list from last year:

Home Depot; Home Depot Canada; Amazon.com; Grainger; RC Enterprises; Mosess, Inc.; Despain Repair Shop; McAlpin Small Engine; Kuhn Turf Equipment; Steffeny Mower Sales & Service; Craig’s Power Equipment; Van’s Implement; Riggan Repair; Roger’s Yamaha; Rankin Sales & Service; OK Auto Parts; Boyd & Sons, Inc.; Marx Repair LLC; Nick’s Farm Store; Pankonin’s Implement; Pike Run Services, LLC; E-Z Sales & Engineering; Merz Farm Equipment; Dean’s Repair, Bobcat of Lima, Inc.; Como Mower Service & Sales, LLC.; Red Barn Trailer Sales, Inc.; Heil Bros Lawn & Garden Equip.; C & C Distributors; David’s Trailer & Hitch; C W Mower; JMF LTD.; S & S Auto Parts; Star City Motor Sports; JR's Village Repair, Midwest Mower Pro.; APC Liquidator; Mower Medic LLC

The local search still shows Grainger locations now, so as a subsidiary of Grainger Zoro should still be authorized. Even if a retailer were removed from the authorized list, any purchases made from them during the time they were authorized would have to be covered for the full warranty period.
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wrz0170

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Thanks you! Seeing this and reading through the other threads, I am now hopeful that this may be resolved. I will contacting CS in the coming week to see if I make any headway.
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David HD, Champion

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There are many great and professional Customer Service representatives, but I have always had great success with Jorge.  Does not hurt to ask for him by name, as he is "extremely" helpful and knowledgeable - good luck!!!!!!
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Aaron

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This reply was created from a merged topic originally titled I just inserted my battery into the charger and the red light is flashing, "defec....

I just inserted my battery into the charger and the red light is flashing, "defective " Changed chargers and same thing. Do I return my blower, charger and battery to Home Depot or just the battery?

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