EGO 15 in. Rapid Reload String Trimmer Head problems

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Hello. Just got a 56 volt  15" string trimmer with the EGO 15 in. Rapid Reload String Trimmer Head. ST1500F. I live in the east and just really got around to using it in a full manner yesterday. I have used gas powered Echo trimmers for years. So this is all new to me. Anyways, I am having issues with this EGO 15 in. Rapid Reload String Trimmer Head. One side of the string on the head goes missing after a few minutes of use. At first I thought the end just got sucked into the head on one side but upon opening the unit up I can see it has broken off completely. It appears that when u reel the string in during installation, one side of the string is getting restricted from releasing and so the one side actually breaks off. To load the string is quite easy and I am sure I am doing it right. Has anyone also had this issue? It is happening over and over. I can usually weed wack for about 10 minutes and then it breaks off on one side again. I also find that to release more string requires several bumps. 

I do have one question. When u load the string, you align the tabs that state "load" and place the string through the unit and begin winding. (making sure u go in the right direction). Once completed, do u just leave the tabs aligned to "load" or do u dial the head abit more?

Also, this head is quite tall in size. Much more so then the Echo and I find I can not angle the unit like I use to to edge side walks since the head is so tall in size compared to the Echo. Bad design IMHO.

I am thinking of going to the Manual head. Does anyone know if the manual head is less tall in size?  Thanks Bruce
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Bruce Friedman

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Posted 2 years ago

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Amber F., Official EGO Rep

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Official Response
Bruce, if you’re still having difficulties, please call us!We are here to help. 1-855-EGO-5656 (1-855-346-5656) 8:30am – 8:00pm EST (Monday – Friday) & 10:00AM - 6:00PM EST (Saturday and Sunday)