Edit Registration Online

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  • Updated 3 years ago
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I registered my new EGO products but need to edit the registration to add my receipt and delete some duplicates (during registration my connection timed out a few times which created duplicate entries).

Is there a way to edit the registration information by deleting duplicate entries and adding my receipt?
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Paul J. Stecina

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Posted 3 years ago

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I think you have to call customer service, but I am not sure.  I need to do the same thing. The warranty register shows that I bought my chainsaw several months before it was manufactured, and my line trimmer never appeared at all on the register.   

I despise calling customer service and I keep "tomorrowing" the task.   I would much rather handle the problem with email or on-line chat.  They have an on-line system where you create a case, but they are moving away from it and the response is very long.  
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(a)Typical Engineer

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Agreed that "administrative" tasks such as these absolutely should be an email or online ticket.  If this were me, I would submit an online ticket.

And to "help me, help you" (Jerry McGuire), it often helps to say change from "X" to "Y", that way the service representative has a starting point.  You could also have someone review your request for completeness.
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Amber F.

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Official Response
Paul, give us a call and we’ll take care of it: 1-855-346-5656.

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