EGO costs to warranty

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  • Updated 1 year ago
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I bought an E Go lawnmower almost 3 years ago and the blade was not rotating and getting stuck. I also have issues with the battery only lasting about 15 minutes. I called E Go to see where to send my lawnmower to exercise the warranty. They told me to go to the Home Depot and they would take care of it. 

I arrive to Home Depot and they tell me that I have to leave a deposit of $20 (which would be refunded if the service is covered under warranty) and then they want me to sign a paper that states that I agree to pay any repair under $100 without my notification if its not covered under the warranty. I told them I was not comfortable with this and I would like to know if I have to pay anything. 

What is troubling is that nowhere in the terms and conditions of the warranty does it state that there is an associated cost to exercise the warranty and when I called, the customer service representative stated that they have to honor Home Depot's warranty service. Which I think is fine, but state that in the terms and conditions that there could be an associated cost or cover the cost of the service fee from Home Depot.

My problem is, what if I don't have $20? IS E Go not going to honor its warranty? This is deception at its finest and E Go is complicit in attempting to hide information from the customer. I urge any customer in the market for any lawn care products to stay away from E Go.
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Michael Miranda

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Posted 1 year ago

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Jennifer VandeWater, Community Manager

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Official Response
Michael, thank you for bringing this to our attention. We agree that we should have something in our warranty policy describing this fee.  Know that this is The Home Depot's policy for repairs (not EGO's policy).  Nonetheless, we certainly don't want anyone to feel duped and we'll be working in the coming days to update our website text.