Can you use a gift receipt as proof of purchase?

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  • Updated 3 years ago
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don bordelon

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  • Disgusted with the company policy. my blower wasa gift and I can't get a receipt. why a receipt? I have the serial number and registered. sorry won't recommend you to ANYONE due to warranty requirements

Posted 3 years ago

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Blue Angel, Champion

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Tell the gift giver to scan the receipt and send it to you. If it's really not available, why not? Did they throw the receipt away after purchase? If so, Home Depot can likely reprint a receipt.

Proof of purchase for warranty registration is not a new idea, lots of companies require it.
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Dominic49

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It's a systemic issue; not just EGO/Chervon. 
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Tim Harris

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I lost my receipt but they fixed an obvious issue in my charger anyway.  I similarly hate being excluded from support, just because I don't have a file of all the receipts I have ever had in my life.  Honestly I am generally less concerned about receipts when its a high end product like this as I assume it means it will just keep working (which it didn't).  

But having said all that - if you call support and show somethings really broke, they may send you a replacement anyway, and you can ignore the email requesting the receipt for at least that one time anyway - worked for me...

And I also agree Ego should stop requiring receipts and stand behind their hi end products without them...
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Jacob

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Just have your receipt emailed to you. Set it up once at home depot and it remembers your email address by your card that you use. Problem solved everyone. I just can't believe this is an issue. I don't keep receipts either... but I do have them emailed to me so I can always retrieve them.

It's EGOS policy to require proof of purchase. All we have to do is register and send a copy of the receipt in the reply to the email.

Let's say that I don't register my product. Then something happens to my tool or battery in 5 years. I decide to register it then. At that time I have just started my 5 year warranty. Because of this i would have a 10 year warranty on my tool or 8 year warranty on my battery.

Tell me how this is fair to EGO.
ANYONE?
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Ken, Champion

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Agreed, Jacob.

I don't keep every receipt, but I sure do for big-ticket items like tools, appliances and electronics. I have a plastic box in the basement that has all the owners manuals and receipts. They're not organized in any way, just dumped in, and I'd have to dig through it to find something specific. But I know they're there.
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szwoopp, Champion

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I recommend y'all lay on the floor, kick your feet and yell.
Complaining that there are a few requirements to qualify for a 5 YEAR WARRANTY.
Seriously.
This has to be one of the worst discussions on this board.
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SCDC, Champion

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It's really simple.  It is the only way for EGO to be assured that the person submitting the warranty registration is the original owner and the date the tool was purchased.  Without this information, who's to say it came from the flee market and is 10 years old.  Just saying.  Not a Champion speaking here, but one of common sense.
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Dominic49

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A product given as a gift is used not by the original owner. Handing the gift receiver a receipt doesn't magically make them the original owner.
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Blue Angel, Champion

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I'm pretty sure I've seen that question asked here before, and there was no issue getting the product registered under the receiver's name.
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Jacob

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Correct. A gift receipt qualifies Jennifer said on another post.
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Blue Angel, Champion

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The biggest concern to me is the date of purchase to start the warranty clock ticking. Ego's 5 yr warranty is somewhat exceptional, but a product with a one or two year warranty would ABSOLUTELY be affected by shelf life before purchase if the date of manufacture were used for warranty purposes.

I would be surprised if there wasn't some law to protect the consumer from that. Heck, it would reduce power tools to the same level as produce with a "best before" date... anything coming up on the expiry would have to be put on the clearance table and priced appropriately. :-)
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Dominic49

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Requiring a receipt is a cop out. Providing proof of date of purchase should be 1st line with a date of manufacture being the 2nd option. This helps both consumers who are either gifted product or lose a copy of the receipts and manufacturers as it helps to prevent people from going through drastic measure such as falsifying receipts. 
There can be a happy middle ground. 
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Erik

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Even if it is a gift, I dont see why this day in age you can't produce a receipt. The transaction can be looked up by credit card, cash it can still be looked up in the system, and even gift receipt, and stores besides home depot have kiosks to look up transactions and print and also its tied to your rewards account if applicable.


I could see if the person is deceased/out of the country or whatever. I'm not trying to sound like a a$s but for a 600$ item 99% of people hang onto a receipt like they're life depends on it.
(Edited)
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Dominic49

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Home depot cannot (will not) provide transaction history on cash purchases. I am highly skeptical of the 99% figure that you are stating. I'd be surprised if it was even 75%
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TheAtomTwister

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Well, I generally do keep receipts for tools that cost over $100 or tools that I think might not be reliable.
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Jacob

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This topic gives me a headache. It's EGOs policy. Deal with it.
Gift receipts qualify as proof of purchase.
Keep your receipt. It took me 1 minute to register with the receipt. Take a picture of it after you put your name on it.
Send to the email reply from ego.

Or dont. But don't complain about it if YOU forgot to register it.

In this case, if you send EGO a picture of the gift receipt you should be fine.
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TheAtomTwister

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And frankly I think EGO's policy is quite a reasonable one.  I don't think a receipt or some kind of proof of purchase from an authorized EGO dealer and purchase date is too much to ask for.  I thought about giving away one of my Kobalt blowers that I purchased with cash and I had planned to give the receipt with it.
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Erik

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No thats why a GIFT receipt doesnt show the price. Call EGO customer service and ask if you can register a gift then and maybe they'll help.
(Edited)

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