Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members.
-
130 Points
- Disgusted with the company policy. my blower wasa gift and I can't get a receipt. why a receipt? I have the serial number and registered. sorry won't recommend you to ANYONE due to warranty requirements
Posted 3 years ago
-
2,676 Points
Blue Angel, Champion
-
179,988 Points
Proof of purchase for warranty registration is not a new idea, lots of companies require it.
-
2,676 Points
-
65,000 Points
-
130 Points
-
10,598 Points
If you owned a company do you think it makes sense to allow warranty claims on an item worth no proof of purchase or where it came from? Example beat up/miss used/3rd party sales/used.
Imagine how much money companies would lose if people bought broken stuff/used things then turned around to make a warranty claim to get a brand new item.
-
2,676 Points
-
10,598 Points
-
2,676 Points
Cutting out this subset decreases the sample size of failures for the development team to look at and hurts development. Not to mention the customer service hit that you take and loss of marketing value.
-
2,676 Points
-
10,598 Points
-
200 Points
But having said all that - if you call support and show somethings really broke, they may send you a replacement anyway, and you can ignore the email requesting the receipt for at least that one time anyway - worked for me...
And I also agree Ego should stop requiring receipts and stand behind their hi end products without them...
-
65,000 Points
It's EGOS policy to require proof of purchase. All we have to do is register and send a copy of the receipt in the reply to the email.
Let's say that I don't register my product. Then something happens to my tool or battery in 5 years. I decide to register it then. At that time I have just started my 5 year warranty. Because of this i would have a 10 year warranty on my tool or 8 year warranty on my battery.
Tell me how this is fair to EGO.
ANYONE?
Ken, Champion
-
73,580 Points
I don't keep every receipt, but I sure do for big-ticket items like tools, appliances and electronics. I have a plastic box in the basement that has all the owners manuals and receipts. They're not organized in any way, just dumped in, and I'd have to dig through it to find something specific. But I know they're there.
szwoopp, Champion
-
105,956 Points
Complaining that there are a few requirements to qualify for a 5 YEAR WARRANTY.
Seriously.
This has to be one of the worst discussions on this board.
-
130 Points
-
13,128 Points
Ken, Champion
-
73,580 Points
-
65,000 Points
-
10,498 Points
-
21,716 Points
-
130 Points
-
10,598 Points
I see it all the time when im at sears buying tools. I'm also on a forum for Weber grills where I know there's more then a few people that go around looking for busted weber grills or ones with problems to get free warranty parts to resale the grill.
I know of other products too. I'm sure sears and weber lose a good amount of money that way.
-
21,716 Points
-
13,128 Points
-
2,676 Points
SCDC, Champion
-
54,628 Points
-
2,676 Points
Blue Angel, Champion
-
179,988 Points
-
65,000 Points
Blue Angel, Champion
-
179,988 Points
I would be surprised if there wasn't some law to protect the consumer from that. Heck, it would reduce power tools to the same level as produce with a "best before" date... anything coming up on the expiry would have to be put on the clearance table and priced appropriately. :-)
-
2,676 Points
There can be a happy middle ground.
-
2,676 Points
§ 700.7 Use of warranty registration cards.
(a) Under section 104(b)(1) of the Act, 15 U.S.C. 2304(b)(1), a warrantor offering a full warranty may not impose on consumers any duty other than notification of a defect as a condition of securing remedy of the defect or malfunction, unless such additional duty can be demonstrated by the warrantor to be reasonable. Warrantors have in the past stipulated the return of a “warranty registration” or similar card. By “warranty registration card” the Commission means a card which must be returned by the consumer shortly after purchase of the product and which is stipulated or implied in the warranty to be a condition precedent to warranty coverage and performance.
(b) A requirement that the consumer return a warranty registration card or a similar notice as a condition of performance under a full warranty is an unreasonable duty. Thus, a provision such as, “This warranty is void unless the warranty registration card is returned to the warrantor” is not permissible in a full warranty, nor is it permissible to imply such a condition in a full warranty.
(c) This does not prohibit the use of such registration cards where a warrantor suggests use of the card as one possible means of proof of the date the product was purchased. For example, it is permissible to provide in a full warranty that a consumer may fill out and return a card to place on file proof of the date the product was purchased. Any such suggestion to the consumer must include notice that failure to return the card will not affect rights under the warranty, so long as the consumer can show in a reasonable manner the date the product was purchased. Nor does this interpretation prohibit a seller from obtaining from purchasers at the time of sale information requested by the warrantor.
SCDC, Champion
-
54,608 Points
That's interesting. But in part C it does mention that the consumer is required to show some sort of proof of the purchase date. Thus the Receipt is the only real proof.
And quite honestly, having EGO store your receipt so you don't have to keep track of it, is a big convenience!
-
2,676 Points
-
21,706 Points
SCDC, Champion
-
54,608 Points
-
10,498 Points
-
200 Points
-
65,000 Points
Suppliers do not get the serial number at purchase time. So....... please explain how EGO can guarantee you get your full warranty, and that a dishonest person doesn't get 10 years.....
-
2,676 Points
Receipt could be one way of proving waranty with manufacturer datr being backup incase the receipt is no longer available. (Gift, death, fire, flood, etc.)
-
10,618 Points
I could see if the person is deceased/out of the country or whatever. I'm not trying to sound like a a$s but for a 600$ item 99% of people hang onto a receipt like they're life depends on it.
-
2,676 Points
-
13,128 Points
-
2,676 Points
-
65,000 Points
Gift receipts qualify as proof of purchase.
Keep your receipt. It took me 1 minute to register with the receipt. Take a picture of it after you put your name on it.
Send to the email reply from ego.
Or dont. But don't complain about it if YOU forgot to register it.
In this case, if you send EGO a picture of the gift receipt you should be fine.
-
13,128 Points
-
21,716 Points
Ken, Champion
-
73,580 Points
It's such common practice that many stores ask you whether you need a gift receipt if you're buying anything anywhere near Christmas.
That said, I think people in the past have been able to call Ego's 800 customer service number to register gifts without receipts.
-
130 Points
Blue Angel, Champion
-
179,968 Points
Ken, Champion
-
73,580 Points
-
13,128 Points
-
10,618 Points
Jennifer VandeWater, Community Manager
-
81,048 Points
This conversation is no longer open for comments or replies.
This conversation is no longer open for comments or replies.
Related Categories
-
Power+ 12" String Trimmer
- 122 Conversations
- 162 Followers
-
Power+ Blower
- 271 Conversations
- 464 Followers
-
FAQs
- 63 Conversations
- 6 Followers