Do I need to request the free side discharge chute?

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  • Question
  • Updated 3 years ago
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Merged

This conversation has been merged. Please reference the main conversation: How can I obtain the side discharge chute?

I registered my new mower LM2102SP and I saw no mention of the free discharge chute.  Do I need to request it? If so where?
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Mark The Elder

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Posted 4 years ago

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Jennifer VandeWater, Community Manager

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Official Response
Thanks for all of your quick replies.  Yes, you do need to request the side discharge chute on the 21" mowers by replying to the email you're sent post registration.  Be sure to include your shipping address with your reply. :)  You'd be surprised at how often it's forgotten.
(Edited)
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Jennifer VandeWater, Community Manager

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Official Response
We’re having a big surge in EGO mower registrations, and we thank all of you! Many of you have also requested side-discharge chutes for your 21 inch mowers;  we’re aware that some of you are still waiting to receive them. Please know that we’re expediting to meet the demand, but we’re experiencing a delay. You can expect to receive your chute within 6-8 weeks. We know that you expect better from us, and we’re sorry! As a small way to make up for this delay, we’ll be including one of our dashing EGO caps with your chute. Thank you so much for your patience and understanding. If it's been 3 business days and you have not received an order confirmation for your side discharge chute, please contact our customer service team at 1-855-346-5656.  You'd be surprised at how many people think they've placed their order but omitted a key piece of information and do not reply to our emails for more information.