Do I Need to Call Support if I Opened a Support Case Online?

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  • Updated 11 months ago
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Over the weekend the 2.5AH battery included with my 15" string trimmer (which is only one week old) began constantly blinking green. Research shows this is indicative of a defective battery. As it was late on Saturday, I used the online case open tool. Do I still need to call the support line (which I understand is very over-burdened) or is opening the case online sufficient? I'd certainly like to not add to the support line's load.
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Posted 11 months ago

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Official Response
I would give them a couple business days to get back to you. If you don't hear anything in that time I'd give them a call. Be sure to have your case number handy so you can let them know to close the case.