Disappearing Posts

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  • Question
  • Updated 2 months ago
I have tried to reply to several posts and find that the posts no longer exist on this site. Most recently a post by John Reames disappeared.  Below is the post received via email:

EGO POWER+johnreames profile picturejohnreames just reported this problem in EGO POWER+:
Grass grows when mower in for repairs.... 30 + days without mower
As a result of the test EGO's rep had me perform, my mower had to be repaired. Took it in for under warranty repairs almost a month ago. Promised it would be expedited. Still waiting..... was happy with mower, battery, etc. not happy now.

Why aren't we able to reply or follow certain posts and more specifically this post?

Thanks
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ETB

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Posted 2 months ago

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Frank Woodbery

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Yeah, I've noticed lots of posts get "disappeared". I think the explanation is that CS can better serve the originator of these posts by taking them private. Hmmm. And of course if a post just is pointless ranting, or using inappropriate language it will be removed. 

Under related conversations to the right of this conversation > there is an explanation from Amber at EGO on why this happens:

https://community.egopowerplus.com/ego/topics/the-problem-admins-with-deleting-posts

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ETB

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Thanks Frank. I read the representatives explanation.  As I understand it, EGO representatives don't monitor this site. 

Re: Taking the posts private............I would imagine that this specific topic "Downtime Due to Service", would be of interest to all of us.

I have waited to take my mower to HD for warranty service (high speed self-propel only), for the last three months. Living in FL, mowing is a weekly event for nine months of the year. I would rather rent a mower every two weeks for the service period, rather than weekly.

Length of service, whether warrantable or not, is a concern for products currently owned and future purchases. There is still a significant cost associated with a 4 to 8 week loss of equipment.

Appreciate the reply.

Ed


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Frank Woodbery

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This site recently switched to peer-to-peer, meaning only consumers post here. I suspect there are EGO folks that actually do monitor the site for the occasional "take private" or delete situation.

I grew up in Florida and I'm totally familiar with the growing speed of St. Augustine in the summer. Personally, I would buy a cheap but reliable gas push mower for $100 or so to maintain some equipment redundancy with your EGO. I own several EGO tools but I don't own an EGO mower. I still use an '80s SP Snapper that I bought used for $175.  
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ETB

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Thanks for the information Frank.