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i was informed that i need to take it to home depot, where i was told that it would take 6-8 weeks to diagnose and repair it because they ship it atlanta, ga, to perform this type service. to me this is totally unacceptable.
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90 Points
Posted 3 years ago
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14,532 Points
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5,476 Points
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14,532 Points
6-8 weeks is a lot more than "a weekend".
More like half the mowing season, and thats unacceptable to me.
I would buy another and return it in 6-8 weeks.
I dont see any clause that says you cant do that.
Maybe ego should work out an acceptable repair system?
More like half the mowing season, and thats unacceptable to me.
I would buy another and return it in 6-8 weeks.
I dont see any clause that says you cant do that.
Maybe ego should work out an acceptable repair system?
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2,802 Points
Agree with the comment on the lack of a repair capability. Until EGO solves this, I sense their appeal is limited. I've mentioned this many times on this forum with no apparent response from EGO. Maybe they are working on a solution, but no evidence to that effect. Once the word gets around that it takes many weeks to get a repair, the market will either dry up or be greatly reduced. Had I known this before I bought my 21" SP mower, I would have had second thoughts for sure. Although I'm mostly pleased with the mower so far.
Ken, Champion
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73,580 Points
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90 Points
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90 Points
It starts ok and after a few seconds it stops. The ego's tech suggested to take it to hd for repair. Thx
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65,000 Points
Take the blade off and turn it on. Does it still kill? If so its probably the startup sequence failing. If not, its a severe blade imbalance. I have seen this once before.
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65,000 Points
It sounds like the handle clips or the pivot switch possibly. Dont push forward at all. Instead pull it backwards.
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8,606 Points
Make sure you have the handles fully extended and clips snap in place.
Is this a 20 or 21?
Any lights indicated issues? Anything but green is indicating possible issue(s).
Is this a 20 or 21?
Any lights indicated issues? Anything but green is indicating possible issue(s).
Blue Angel, Champion
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179,988 Points
To expand on Ex's comment, if the handle clips are not fully secure and the handle firmly pulled back all the way, when you start to mow the handle can slip forward which engages the safety stop switch and shuts the mower down.
It's a very common issue and many people find that the mower works fine once the handle is extended and clipped properly. If it's a 20" mower you may need to have the handle clips changed out for the newer version.
It's a very common issue and many people find that the mower works fine once the handle is extended and clipped properly. If it's a 20" mower you may need to have the handle clips changed out for the newer version.
Ken, Champion
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73,580 Points
That's my thought as well. This could be a simple fix.
