Warranty service on ego mower engine

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  • Updated 11 months ago
  • Solved
  • (Edited)
Archived and Closed

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My ego mower engine died after 1.5 years. When submitted for warranty service at Home Depot they returned it saying I must have picked up dirt and the engine was runined and they would not fix it or would- but at a charge of $ 370. That is more than I can buy the base mower for at Home depot. It can be bought for $ 329. Why so  picky about warrenty service? I only used it on 550 sq ft of lawn with no dirt, so I am suspect about this denial.
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Robert

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Posted 11 months ago

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Amber F., Official EGO Rep

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Official Response
I'm so glad we were able to help you out, Robert! Please keep us posted on your repair, and do not hesitate to give us a call if you have any additional questions in the meantime.
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Amber F., Official EGO Rep

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Official Response
We are not required to share the details of any given customer's case. Largely a result of wanting to protect everyone's privacy, we are not inclined to do so either. If a customer wants to share their story, they're of course welcome to do so, but it's up to them. 


We appreciate everyone taking the time to comment and speculate on this thread. We feel that there has been enough discussion for now and are closing this conversation. Thank you again for all of your time and effort everyone!