Defective Battery

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  • Updated 4 years ago
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I bought a blower two days ago. Charged the battery.  Used it.  Loved it.  Battery now will not charge.  Red flashing light.  Defective battery.  Tried to call customer service.  No answer.  voice mail full. Need help.
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Gary

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Posted 5 years ago

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Blue Angel, Champion

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Gary, keep trying Customer Service. With the spring season well under way their call volume has increased. They are there, just busy busy.

If you can't get through to them by end of day tomorrow, Jennifer or Denise will be back in the forum to get you whatever assistance is needed on Monday.
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Denise C

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Official Response
Hi Gary! We are sorry you had a hard time getting through to our Customer Service Department this weekend. We have been experiencing higher call volume due to the change in seasons, but we want you to know we are hear to help you. If you could either send an email to support@egopowerplus.com with your contact number so that one of our EGO specialists can get back to you; -or- give us a call back at 855-346-5656 today we can troubleshoot further with you to ensure it's the battery that is defective and not the charger (or both).
(Edited)
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Ken, Champion

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Crud, looks like I'll be calling EGO on Monday for the same problem.

I decided to mow my front lawn late this afternoon (Sunday) ahead of some rain on Monday. My 4.0 Ah battery wasn't fully charged, so I figured I'd start with the 2.0 Ah battery that came with my 15-inch trimmer while the 4.0 charged. Put the battery in the mower and it immediately started rapidly flashing red. It worked just fine in the trimmer a few days ago.

Same result in both my chargers. It begins to charge but after just a couple of seconds the chargers shut off and the battery flashes red.

The 4.0 works fine in all the tools and in both chargers.

I have no doubt EGO will stand behind the warranty, so I'm not worried.
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Blue Angel, Champion

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One of the reasons I usually recommend that people have more than one battery if they're buying into a tool platform. Any tool platform.

While you never anticipate a problem you just never know, and if your line of expensive tools is all resting on one battery, they will all grind to a halt if that battery has a problem.

Let us know when your replacement pack shows up.
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Ken, Champion

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Just talked to customer support. I should have a new battery in a few days. As expected from reading other posts here it was a completely painless process.
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SCDC, Champion

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It won't be a new battery, it will probably be a refurbished one.  The replacement for my defective battery looked pretty scuffed up, but it works fine.  That's all anyone could ask for, really.
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Ken, Champion

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I won't be thrilled if a month-old battery is replaced with a banged up refurb, but I guess I don't have much choice apart from returning the entire tool to Home Depot for an exchange. I'm in the return window for that but don't want to go through the hassle.
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SCDC, Champion

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I wouldn't say it's banged up, just a bit dirty.  If I spent ten minutes with a good cleaner, I could make it look like new.  More than likely they disassemble, repair and make sure it meets or exceeds OEM specs, so it's fine Ken.
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Jennifer VandeWater, Community Manager

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Official Response
Because we are an eco-friendly company, we do occasionally send out refurbished batteries as many companies in our industry do, in an effort to help preserve the environment. However, all replacement batteries are inspected and guaranteed to work like new.  Should anyone happen to experience an issue with a replacement sent, please don't hesitate to contact us for help.  
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SCDC, Champion

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That's a good thing.  I'm very glad that you all are recycling things after they are repaired meet your OEM specs.  That's perfect.
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Ken, Champion

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I'm kind of surprised EGO asked me to just drop the bad battery off at a recycling center for disposal rather than send it back. It's only a month old; I'd think at least some of the cells would be recoverable, but maybe not.
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SCDC, Champion

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Hi Ken,

I know that shipping of batteries is already highly regulated.  I believe EGO may only remanufacture ones returned from store returns.  I may be wrong.  I gave mine to a local battery store to dispose. 

I know UPS or USPS won't ship a damaged battery, so there is probably some precedence on this issue.

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Blue Angel, Champion

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Ken, if you're interested I would pay the shipping costs to take the battery. Another member sent me his battery and I plan to see if I can either take two dead batteries and make one good one out of it, or at least take the good cells out and repurpose them.

No worries if you'd rather just recycle it.
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Blue Angel, Champion

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SCDC, I don't think Ego re manufactures battery packs. I believe all they do is test packs that are part of store returns to make sure they still perform to their standards, and these would be used as "refurbished" packs.

I'm pretty sure any defective packs are recycled. If I'm incorrect someone from Ego please correct me. :-)
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SCDC, Champion

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That's sort of what I meant to say.  Store returns are easy to re-issue if they test out ok.
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Ken, Champion

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Blue, a friend of mine who knows a lot about electronics might want to pick it apart for the same reason. If we don't do that I'd be happy to send the battery to you.
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Blue Angel, Champion

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Sounds good, let me know.

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