I have a Gen 1 20" mower. This last time mowing, I had to adjust the deck from a 3 (which is high for me) to a 4, then 5. I came to find that the rod/bar from the adjustment housing was disconnected from the rear wheel. The rod was also pushed out from the designated slot in the adjustment housing, which now damaged that surrounding area. The rod has a lot of tension pushing out to the side of the mower and won't go back in place. I was able to finish mowing by reconnecting it to the rear wheel, but since the circlip is gone, it fell off often. The rod also connects to the wheel with a slant because it's not aligned straight with the housing slot.
Anyways, I tried disassembling the lever's housing (2 screws on top) but the spin freely. I looked under the mower deck and found (off memory) 4 screw holes which hold that housing onto the blade deck. It appears there are one or two more screws attached to the lever housing but they aren't in plain sight. I have been unable to locate a schematic online for disassembly. This isn't a matter that can wait months to resolve (as I've read several complaints about sending the mower in). With all the rain and sun, I need to mow again in 3 days and it's averaging 5 days in between now.
Has anyone had a similar issue? Do I need to remove the blade and blade guard/deck to reach the lever housing screws or the components themselves? Does anyone know the exact size circlip needed to secure the adjustment bar to the rear wheel?
I love this mower and it'd be a shame to lose a $400 investment to the deck not adjusting. I'm pretty handy so I'm happy as long as it's fixed and works properly (minus the chute sucking).
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142 Points
- Blah, unenthused
Posted 3 years ago
Blue Angel, Champion
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179,968 Points
As far as the deck goes, be careful, opening it publicly may void your warranty. ;-)
If you think there's a chance you might not get it fixed in time, I'd call Ego and see if there's something they can do to help.
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37,182 Points
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65,000 Points
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26,632 Points
There are definitely a lot of screws, once you get them all off, the top gray cover lifts off, leaving behind the rolling chassis. Pic in this thread:
https://community.egopowerplus.com/eg...
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462 Points
Hi Ike Arch,
I got the same problem but mine got worst (see pictures below). My height adjustment was not smooth from day 1 however, 99% of the time I mow on the highest setting so it was not a big deal for me. I few weeks back while trying to change the setting between 3 and 5 the rod came out very hard hitting the side of the side of the housing (deck exterior?) and breaking a piece of plastic (I guess a plastic deck is not always good :). I noticed that the rod is currently in contact with the upper side of the plastic opening and when I moved the lever it pushes and bends the plastic, so I guess the piece that broke was already cracked due to the stress or tension of the rod pushing upwards.
I went to the hardware store and got a retainer clip for the rod and also glued the piece of plastic back to the deck hoping for a solution that would last until the end of the mowing season. Unfortunately the glued piece continued to fall off because it seems that the pressure on the upper side is increasing and it looks like the height of the deck is coming down, I measured the cut last week and it was a 1/8 below 3” so I finally decided to call Ego support.
By the way I have treated this mower very well and my yard is very plain however there is a small 2” slope with a 45 angle from the driveway to the lawn (picture below), maybe passing over that slope has broken the mower?
I understand that machines break but this is where I am getting disappointed:
On Sunday 5/28 I called Ego support and the customer rep asked me to drop the mower at the homeless depot. I got there and the service guy tells me that they would ship the mower to the middle of the country to get it repaired and the turnaround is 6 to 7 weeks. Seriously? I live in a big metropolitan area and definitely was not expecting that!!!
I went back home and called Ego again and see if they could speed things up and don’t leave me without a mower for 7 weeks and all I got was a response from a CS guy telling me “ We are in the mowing season and you just need to wait” well, Sunday afternoon was probably not the best time to call ;).
SO, now I am mower-less hoping for Ego to make things right.

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142 Points
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142 Points
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