Dead Chainsaw

  • 1
  • Problem
  • Updated 3 years ago
  • Acknowledged

This conversation has been merged. Please reference the main conversation: No power to chainsaw

My wife got me a chainsaw for Christmas. I was very impressed initially but after no more than 5 minutes of use it just stopped. I went through all the usual checks but I think it has a serious fault as it tries to start with a small flick of the sprocket. The battery works fine on my EGO blower. I have tried to contact support but I guess it's holiday time so it may be a while before I get a response. It's all a bit disappointing considering the good reviews.
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  • 72 Points

Posted 3 years ago

  • 1
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Jennifer VandeWater, Community Manager

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Official Response
Hi Roy, let us know if adjusting the chain helps. If not, our customer support team is available right now today until 8:00PM EST at 1-855-346-5656 for more help. We want to get you up and running.