Dead Battery - EGO has gone silent

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  • Question
  • Updated 10 months ago
  • Answered
Merged

This conversation has been merged. Please reference the main conversation: Is my battery dead?

Called EGO about a month ago for a dead battery problem.  After a bit of troubleshooting the tech said he would mail me a replacement.  I have received nothing.  So I've called back in many times and left at least 2 messages - just requesting a status of some sort.  No return calls.  So last week, I created a case.  No response to the case.

My initial experience was fantastic, but EGO has been completely non-responsive since then.  Those of you that have had replacements shipped... how long did you wait?  I have no idea what I should expect.

Thanks!
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Craig Cheatham

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  • frustrated

Posted 10 months ago

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Amber F., Official EGO Rep

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Official Response
Hi Craig! We're sorry to see that you have had such a frustrating experience. Is there any chance that you called under a different name or that you called Home Depot rather than us? We have no record of you before the web case you created on the 22nd, so it wouldn't have been possible for us to send you a replacement battery.

However, we do understand your concern and want to resolve the issue. One of our service team members will be contacting you shortly. Our apologies for any inconvenience.