Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: CS
I called back and was placed in queue hell. First, why not provide me with a different line to call back on? Also, why do I need to hear (every 20 seconds) about "checking out the website"? Don't you think after hearing it again and again, I would get it? Of course, the website does nothing to resolve my problem.
You "sincerely apologize for the wait", but what are you doing to improve wait times?