CUSTOMER SERVICE UNIMPRESSIVE

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: CS

Unpacked my mower and found a dust cover broken.  One call was made to customer service, and I finally gave up, opting for the call-back in 24 business hours.  Of course the call back was made more than 24 business hours and while I was on a conference call.

I called back and was placed in queue hell.  First, why not provide me with a different line to call back on?  Also, why do I need to hear (every 20 seconds) about "checking out the website"?  Don't you think after hearing it again and again, I would get it?  Of course, the website does nothing to resolve my problem.

You "sincerely apologize for the wait", but what are you doing to improve wait times?
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David Vallina

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  • unimpressed

Posted 2 years ago

  • 1
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Amber F., Official EGO Rep

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Official Response
Sorry, David. We know it can be a challenge sometimes, but please know that we ARE actually working to improve this.