• 1
  • Problem
  • Updated 3 years ago
  • Solved
Archived and Closed

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Unpacked my mower and found a dust cover broken.  One call was made to customer service, and I finally gave up, opting for the call-back in 24 business hours.  Of course the call back was made more than 24 business hours and while I was on a conference call.

I called back and was placed in queue hell.  First, why not provide me with a different line to call back on?  Also, why do I need to hear (every 20 seconds) about "checking out the website"?  Don't you think after hearing it again and again, I would get it?  Of course, the website does nothing to resolve my problem.

You "sincerely apologize for the wait", but what are you doing to improve wait times?
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David Vallina

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  • unimpressed

Posted 3 years ago

  • 1
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Amber F., Official EGO Rep

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Official Response
Sorry, David. We know it can be a challenge sometimes, but please know that we ARE actually working to improve this.