Not only has my 2+ year old EGO String Trimmer done an excellent job, but when I needed customer service when it stopped working, Juanita provided that. After questions about the problem, she is sending me a new replacement trimmer. It is important to buy a good working product, but it is more important to buy from a company that fully stands behinds what they make and sell. Thank you, Juanita, for your efficient and courteous customer service. You are a credit to EGO Power Plus.