Create Ego/electric tool repair company

  • 2
  • Idea
  • Updated 5 months ago
  • Under Consideration
Alright this may have been suggested but I didn’t feel like combing through hundreds of posts. We need to start a repair company for electric tools in the same vane as 3rd party cell phone/tablet repair shops. That’s it.
Photo of Slaw

Slaw

  • 1,076 Points 1k badge 2x thumb

Posted 6 months ago

  • 2
Photo of SCDC

SCDC, Champion

  • 54,418 Points 50k badge 2x thumb
All about parts.. Manufacturer restricts supplies to authorized service centers.
Photo of Slaw

Slaw

  • 1,076 Points 1k badge 2x thumb
Well I have never taken any of these tools apart but I would be surprised if they are using a ton of proprietary parts. Maybe a PCB. Probably a motor bought from a Chinese company coupled with PCB with off the shelf components. Obviously we would start by doing some tear downs to see if we can repair them ourselves. Maybe ask for people to donate broken tools. Once we have multiple locations we apply for authorized dealer status. See, easy! Haha.
Photo of William E Hanson

William E Hanson

  • 19,376 Points 10k badge 2x thumb
It's always easy to do the talking. Even if it's done, EGO will void your warranty because it was "repaired" at an unauthorized shop. Good luck with that.
Photo of szwoopp

szwoopp, Champion

  • 101,896 Points 100k badge 2x thumb
Filling a need is always a great start for a new business
Photo of Slaw

Slaw

  • 1,076 Points 1k badge 2x thumb
Just innocent musings.  There are a lot of comments about the warranty on this forum and I'm not sure why, given all the complaints.
Photo of William E Hanson

William E Hanson

  • 19,376 Points 10k badge 2x thumb
For every complaint, there's thousands upon thousands of satisfied customers. No product ever sold had 100% satisfaction; we do not live in a perfect world. It's unfortunate some are not satisfied and understand their frustration, but EGO apparently is a solid company and as with any business could stand improvements on customer service. Forums takes on the personality of the commenters; complaints tend to be posted, but satisfied consumers remain quiet. Human nature.
Photo of Slaw

Slaw

  • 1,076 Points 1k badge 2x thumb
William, I was referring to the complaints regarding the return process or even getting on the phone with customer service or getting an email returned.  A lot of people are on here to try and get questions answered and problems solved.  It does no good to pander to a billion dollar Chinese company (Chervon).  
Photo of William E Hanson

William E Hanson

  • 19,376 Points 10k badge 2x thumb
Slaw, wasn't pandering and you missed my point .
Photo of phil

phil

  • 280 Points 250 badge 2x thumb
This is the point, we paid good money for this product, It is backed by a warranty. When we feel, and some do, that the repair process if flawed it should be noted so that, not only the corporation knows the issue, but every buyer and potential buyer! This issues needs to be raised in bold letters, your gear may be kept by Home Depot for weeks upon weeks (in my case 2 months). How is the homeowner supposed to upkeep his yard when he is waiting on turnaround time of 2 months! That's unacceptable and EGO needs to be aware and come up with alternate plans to remedy the issue.
Photo of Slaw

Slaw

  • 1,076 Points 1k badge 2x thumb
Unfortunately due to the nature of this industry we are still early adopters if this technology despite the fact that it’s been around a long time. Anecdotally I would say that gas equipment is used 90% of the time.

I equate it to buying a Tesla. It’s going to be awesome when it works but when it breaks down there are going to be issues. I can’t imagine what happens if you are in a rural area and you break down.

This isn’t an excuse but if you look at reviews of the electric lines by Stihl and snapper, people are having issues getting repairs done even by stihl or snapper dealers. It’s because these small engine mechanics don’t have the expertise. I have said it before and it’s annoying but go to Home Depot and buy another mower and return it when your mower is returned to you. If it’s past 90 days return it again. You’re not doing anything wrong. It’s their policy.

I know it doesn’t help but whenever I buy something like this I know in the back of my head that there is a good possibility that I will be working on it myself at some point.
Photo of phil

phil

  • 280 Points 250 badge 2x thumb
Ahhhh, I see. I may just go Toro! At least Joe round the block has a 1 week turnaround time!
Photo of Frank Woodbery

Frank Woodbery

  • 3,862 Points 3k badge 2x thumb
phil - I love the few EGO tools I have, but for the time being I am sticking with my 30 year old Snapper that is amazingly reliable. No, it's not cool. It's not silent. It's not recognized as being environmentally conscious.  But it's really powerful, very seldom has problems - and when it does, parts are readily available and I can fix everything short of the engine itself. It doesn't take proprietary blades either.
Photo of Matthew

Matthew

  • 4,330 Points 4k badge 2x thumb
I just want to say I love my EGO mower so far. People are jealous of my yard, and have gone to electric mowers because they see how well my electric mower cuts. They didn’t go EGO but 3/5 neighbors got electric. I’m just worried of longevity of the mower because it is something new. But so much less hassle, great cut if you sharpen the blade, and so much easier to use and better storage.
Photo of phil

phil

  • 280 Points 250 badge 2x thumb
Like was said previously, when EGO products are working they are great, when I have to turn them over to Home Depot to fix, I don't like it!
Photo of William E Hanson

William E Hanson

  • 19,376 Points 10k badge 2x thumb
Phil, there is always a price to pay when using newer technology. The reliability isn't there yet and those of us who bought in pretty much know that and love the benefits of electric and not looking back. Perhaps, not for everyone obviously. I own multiple brands of cordless tools based on availability and throughly satisfied with each. Cost wise, I've invested more than would've with gas, but it's worth it to me.