Clippings being left behind

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  • Updated 3 years ago
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I recently purchased a 20" EGO mower and I've used it 3 times.  I always use the catch bag for clippings.  Each time I use the mower I notice rows of clippings being left behind.  If this is normal behaviour I'll return the machine to HD as I do not expect such an expensive machine to behave that way.  If there is a setting or something else that could be changed please let me know.  The picture shows the rows of grass clippings.
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Al

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Posted 3 years ago

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SCDC, Champion

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Hi Al,

That looks like some very fine blades of grass.  My grass blades are sort of thick, so the bagging is OK.  All electric mowers sacrifice a bit to give you ample run time.  We've learned that high lift blades can suck out up to 15% off of a battery.

I wouldn't be too happy with that much left behind.  Almost looks like your chute was getting clogged up.
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Wrog

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I have a 21" and before that I had a Black & Decker corded electric. With both I've had some clippings left behind with both mulching and bagging. I overlap mowing runs to take care of the surface. Seems to me that they're more prone to happen in thicker areas of grass.
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Al

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Thank you for your responses.

I used to have a Worx battery mower which served me well for about 6 years until the lead-acid battery finally gave up the ghost.  That machine was a low-mid end machine, and the only time I had problems with grass clipping left behind was when the chute was clogged or the bag was full.  In this case I checked both and there were no problems.

I also overlap mowing.  But each time I do I get more grass clippings on the side and the old grass clippings are not being sucked up which is why you see that some of the "rows" are closer and some farther, it depends on how much I overlap.
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Blue Angel, Champion

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Al, as far as I know, clippings left behind is not a normal concern with the 20" mower. There have been people with the 21" mower who have that issue, but none with the 20" to my knowledge.

I use my 20"'mower for bagging most of the time, and the only time I get clippings left behind is occasionally when the grass is longer and I'm pulling it backwards instead of pushing it forward. In that case I slow down a little and also dry to limit the passes made pulling instead of pushing. Mine generally works very well for bagging when pushing.

Does this seem to relate to your experience?
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Al

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Hi Blue Angel;

All the rows of clipping in the picture were taken during forward motion on the mower, not backward. Speed of movement was average, not too fast. Going over the clipping row does not result in the clippings being vacuumed up, they just stay on the ground.
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Blue Angel, Champion

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That doesn't relate to my experience with the 20" mower. The only time I ever see clippings when bagging going forward is when going fast through a heavy patch, but even that is rare.
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Al

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I was out again today with my Ego and decided to try mowing half on the driveway.  The picture below shows just how much grass is being dumped down onto the ground and not into the bag. 

It appears I was mistaken earlier.  I have the 21" not the 20". 

I called Ego customer service and the woman I spoke to told me she would check with a tech and call me back within 24 hours; that was a week ago.  I'm having second thoughts about Ego.  


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Dave .

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Mine does exactly the same thing.  I have to follow up mowing with the blower.   Ridiculous, eh?

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Al

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Exactly!  I bag so that I don't have to rake.  It looks like it may be a design flaw with the 21".  Wonder if Ego will re-design the blade for better lift....and if they'll send it out to registered owners.
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Blue Angel, Champion

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Ego is making available a high lift blade for bagging and side discharge, in stores before next spring. It is not designed as a mulching blade.
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Exrace

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The high lift blade should help with this. The mulching covers I have been working on help with this but my Honda Harmony use to do the same thing when you have a large transition from grass to another surface.
Easy fix...mower the edges of your yard first (like when you spread fertilizer with a drop spreader) and don't turn around on the lower surface when making passes on your lawn.

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Dave .

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I mow the outer edges first and still get a large number of clippings on the pavement when in  mulch mode.  Not much different than what we see in the photos, above. The lower the setting, the better the suction, but it isn't good enough at #2 to be what I would call "acceptable".  At #3, it's worse yet.
(Edited)
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Al

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I spoke to a customer service rep at Ego this morning and explained the problem (again).  She told me I must have a defective machine and that she had not heard this complaint before.  Nor did she know about the high lift blade that is coming out this winter.

The CSR checked with a tech who apparently also had not heard of the problem, nor did he know about the new blade.


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Dave .

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that is really sad!   Ego CSR who is so out of the loop, that is!!  She is wrong on BOTH counts.  As is the tech.   Unbelievable.
(Edited)
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Jacob

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Always a joy to read your positive comments dave.
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Al

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I really like the build quality of the Ego, but based on my experience with the product not working as (I think it should be) designed, and my experience with Ego customer support I've decided I will be returning the machine.  I've purchased a similar looking Ryobi online.  I should get the Ryobi in about a week, just in time for my next mow.
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Jacob

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Good luck. LOL
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Charles

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This reply was created from a merged topic originally titled Clippings just drop on the ground at exit chute.

I just got my LM2001 the other night. I went to try it out on some 3-4 inch dry grass. I had just fully charged the battery, removed the mulch insert, and installed the side discharge insert. The clippings just drop on the ground at the exit to the chute. It just leaves a neat 1-2 inch wide row right at the end of the chute. I had the height set at the medium setting. What am I doing wrong?
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Jacob

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Your using the side discharge chute... that's it. Just mulch it. Side discharge is messy and looks terrible. It does a much better job if you mulch it.
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Jacob

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I really wished they had called it a 2 in 1. But marketing marketing marketing.. people like options. Mulch or bag it.
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Al

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OK, so it's mowing season again and I find myself without a mower because I returned my 21" Ego last year.  So:
Does anyone know if the "vacuum" issue with the 21" machine has been resolved?  
Does anyone know if the 20" has the same problem?  
And lastly does anyone know if that high-lift blade ever came to market?
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Al

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I returned the Ryobi without opening it.  It was getting late in the season and felt that I didn't need that last mow.  It looks similar to the EGO, but one difference is folding the handles down and adjusting height.  The EGO has a single button but the Ryobi is quite difficult.

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Al

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The steel deck mower is way more money than I'm willing to pay so I don't think I'll be going there.
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Al

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Blue Angel suggested that the 20" does not suffer from the same problem of grass not being vacuumed up.  Why would the two machines be so different?  Perhaps I'll go get the 20".

(Edited)
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Jacob

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The 20" mower doesn't have much lift. So it won't stand the grass up more than the 21" mower. I don't think
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SCDC, Champion

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Is own both. I mostly use the 20 because it is light and more manauverable. Both perform about the same. The 21 will perform better with thicker grass.
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Al

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Thanks everyone.  It seems that the Ego product even though is build VERY well doesn't perform the way I would want.  Specifically I don't want grass all over the ground, I want it in the catch bag.  It also seems that Ego is aware of the "problem" but isn't interested in fixing it. 
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Jacob

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Shrinkage?
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Blue Angel, Champion

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Speak for yourself! :-D
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Jacob

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Prediction. This topic closed tomorrow :(.
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Blue Angel, Champion

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Why, are we off topic?????
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Blue Angel, Champion

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Squirrel!
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Amber F., Official EGO Rep

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Try removing your bag and then, reinstalling it. While some clippings are bound to fall out when you remove the bag to empty it, the rear discharge door should generally provide enough force to keep your bag pressed snugly against your mower. 
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Amber F., Official EGO Rep

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Has the mulch plug been removed? If so, please call customer service (1-855-EGO-5656 (1-855-346-5656), because your mower is not supposed to act like that. 
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Al

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Hi Amber, yes the mulch plug was removed.  And at the time I did call Ego customer service, but they were not able to help.  They just told me that the machine shouldn't be doing that and they were not able to help any further.  So I ended up returning the machine.
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Amber F., Official EGO Rep

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So sorry to see this! Please be assured that we stand behind all of our EGO products. Knowing this, we hope you will give one of our EGO POWER+ products another try. 
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Al

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Well, I think if Home Depot Canada has a sale I'll purchase another Ego mower and see how it does.  Perhaps I just got a lemon.

Regular prices are just a little too high for me :-)

(Edited)
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Jacob

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The frame must have been bent for the bagger.
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Blue Angel, Champion

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Agreed
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Blue Angel, Champion

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Al, I'm in Ottawa, so only about an hour or so from the border.  Not so far that I never make it across, but definitely too far to go for gas and groceries!

At the current price of US$550, I could buy the SP mower in NY, pay the 7% (I think) NY state sales tax, convert to Canadian funds with our current low exchange rate, and the mower would still be CAN$784.00.

Bringing the mower across from the US would be about $126 cheaper, so HD Canada is really giving it to us.  Hard.
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Jacob

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Hugs to our neighbors to the north. :(
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David HD, Champion

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Al

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Ottawa must be awesome this year, what with Canada's 150th bday and all.
I live in Calgary.  4 hrs to the border, and then another couple of hours to a decent sized city.  I have friends who live in Langley, BC and they literally just hope across the border.

Costco has a steel deck Worx mower.  I don't know how it compares to Ego in terms of performance, but it's an option due to price.  And it comes with two batteries.  It seems like Ego come without batteries this year.  The one I bought last year came with a battery, so that adds another $200 to the price of the mower
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Blue Angel, Champion

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Yeah, should be a good party for sure!

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