Chute deflector is jammed

  • 3
  • Problem
  • Updated 3 years ago
  • Solved
Merged

This conversation has been merged. Please reference the main conversation: Side discharge chute won't stay on

After one use the defector chute on my 21" snow blower is jammed. The trigger/handle is locked and the chute is in the most closed position.
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David Coxson

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  • frustrated, anxious

Posted 3 years ago

  • 3
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TheAtomTwister

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It seems that a call to EGO customer service is in order. Call EGO at 1-855-346-5656 or e-mail them at support.egopowerplus.com.
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Jacob

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Is it frozen? Like with ice?
Is something lodge between the trigger and the deflector. Shake it to see.

Something is binding it up.
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DJDDay

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@David Coxson - there is no "closed" position on the chute, at least not on mine.  There's almost straight up (at a slight angle) and then there's everything in between down to about a 45 degree angle.  Like Jacob said, are you sure it's not frozen?  You have to move the chute slightly before engaging the trigger to adjust it, in my experience anyway.
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Deleted

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Nothing a little love from a hammer can't fix!
I bought mine today and assembled it. Like the original poster, my chute was stuck in the lowest position. The handle would not depress. I attempted to wiggle and free the chute and the handle broke. Now it just flops around. Left a message for customer support to call me back for a replacement chute. Love the performance, but the chute design is woefully cheap and chinsy. I look forward to the call from customer service on how to resolve the issue regarding a replacement for my chute. In short, Mr. Coxen reported a real issue of which I have now experienced.
UPDATE: I called customer support today and they are sending a replacement chute at no charge.  :)
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szwoopp, Champion

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Of course they are - that is the way they roll !

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