Chute deflector is jammed

  • 3
  • Problem
  • Updated 3 years ago
  • Solved

This conversation has been merged. Please reference the main conversation: Side discharge chute won't stay on

After one use the defector chute on my 21" snow blower is jammed. The trigger/handle is locked and the chute is in the most closed position.
Photo of David Coxson

David Coxson

  • 102 Points 100 badge 2x thumb
  • frustrated, anxious

Posted 3 years ago

  • 3
Photo of TheAtomTwister


  • 13,128 Points 10k badge 2x thumb
It seems that a call to EGO customer service is in order. Call EGO at 1-855-346-5656 or e-mail them at
Photo of Jacob


  • 65,090 Points 50k badge 2x thumb
Is it frozen? Like with ice?
Is something lodge between the trigger and the deflector. Shake it to see.

Something is binding it up.
Photo of DJDDay


  • 9,440 Points 5k badge 2x thumb
@David Coxson - there is no "closed" position on the chute, at least not on mine.  There's almost straight up (at a slight angle) and then there's everything in between down to about a 45 degree angle.  Like Jacob said, are you sure it's not frozen?  You have to move the chute slightly before engaging the trigger to adjust it, in my experience anyway.
Photo of Deleted


  • 4,108 Points 4k badge 2x thumb
Nothing a little love from a hammer can't fix!
I bought mine today and assembled it. Like the original poster, my chute was stuck in the lowest position. The handle would not depress. I attempted to wiggle and free the chute and the handle broke. Now it just flops around. Left a message for customer support to call me back for a replacement chute. Love the performance, but the chute design is woefully cheap and chinsy. I look forward to the call from customer service on how to resolve the issue regarding a replacement for my chute. In short, Mr. Coxen reported a real issue of which I have now experienced.
UPDATE: I called customer support today and they are sending a replacement chute at no charge.  :)
Photo of szwoopp

szwoopp, Champion

  • 108,300 Points 100k badge 2x thumb
Of course they are - that is the way they roll !

This conversation is no longer open for comments or replies.