charger not working

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  • Updated 3 years ago
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I bought a ST1501-S from amazon. When I press the button at the back of the battery, it flashes red, and my trimmer wont run when i connect it to the trimmer. 

However, when i put it on the charger, the charger light stays solid green and battery light is in the off state, so basically it wont charge it.

Please help.
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Posted 3 years ago

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Ken, Champion

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Official Response
Give customer service a call and they'll help you out: 1-855-EGO-5656 (1-855-346-5656) from 8:30AM - 8:00PM EST (Monday - Friday) & 10:00AM - 6:00PM EST (Saturday & Sunday).
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David HD, Champion

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Official Response
Blue is correct Beth, Amazon is an "approved" retailer of EGO products.  Therefore, warranty coverage would be included in EGO Warranty program.  Any 3rd parties (including eBay) will not be covered by EGO.  See my question about this from 7 months ago ...