Merged
This conversation has been merged. Please reference the main conversation: Battery malfunction
Has anyone had problems with charger stopping after running for 15 minutes or the charger will stop at 25% with the red light flashing ? I walk away to carry on with my yard work to come back and find the charger has stopped. This has happened the last two times I mowed and I have to take the battery out and put it back in and then it starts charging again.
Called customer service this morning regarding this issue as well as issue with short battery run times. He "troubleshooted," which consisted of putting the battery in the charger , and since the light was green, he said it was working fine. In my opinion, something is not fine since it wasn't doing this before. Nothing got resolved as far as I'm concerned. The only suggestion he made as to short battery time was to take the mower in to Home Depot for servicing. Unfortunately, my local HD doesn't service them and it would need to be sent out just to look at the mower to see if there's an issue with it. As of now, I have no idea if there is or not or if it's the battery or the charger.
Battery is running shorter and shorter times (only 1 year old) and taking me twice as long to mow. Agent thinks it's because grass is thick, so shorter run time. Can't see buying another battery for $300 when i can buy a new lawn mower for that price. Into my fourth season and Not sure if I'll be buying another one of these if it only works with a thin lawn. Needless to say, I'm a little frustrated since this is in the middle of the growing season.
Called customer service this morning regarding this issue as well as issue with short battery run times. He "troubleshooted," which consisted of putting the battery in the charger , and since the light was green, he said it was working fine. In my opinion, something is not fine since it wasn't doing this before. Nothing got resolved as far as I'm concerned. The only suggestion he made as to short battery time was to take the mower in to Home Depot for servicing. Unfortunately, my local HD doesn't service them and it would need to be sent out just to look at the mower to see if there's an issue with it. As of now, I have no idea if there is or not or if it's the battery or the charger.
Battery is running shorter and shorter times (only 1 year old) and taking me twice as long to mow. Agent thinks it's because grass is thick, so shorter run time. Can't see buying another battery for $300 when i can buy a new lawn mower for that price. Into my fourth season and Not sure if I'll be buying another one of these if it only works with a thin lawn. Needless to say, I'm a little frustrated since this is in the middle of the growing season.
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502 Points
Posted 2 years ago
Blue Angel, Champion
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178,712 Points
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4,196 Points
Amber F., Official EGO Rep
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67,962 Points
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64,508 Points
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502 Points
I have same issue with charger showing 25% with red light flashing, tried to contact customer service but no response.
Any luck on getting this issue resolved.
Any luck on getting this issue resolved.
Amber F., Official EGO Rep
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67,962 Points
Hi Sanjay! We're sorry you're having issues with your charger. I do not see that you in our database. Did you leave a voicemail? If so, they will absolutely be contacting you shortly.
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80 Points
My battery is now doing the same thing....
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80 Points
have had my mower for a year :(
Amber F., Official EGO Rep
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67,962 Points
Please call us, Trent. Our support team would be more than happy to help resolve this. 1-855-346-5656
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502 Points
I never got the call from Jorge at EGO, but the last time I mowed over a week ago, it was charging normally again. What gives?
I'm going to be having someone mow for the next three weeks, so I won't know until I get back to it next month what it'll be doing then.
Still getting short mow time with battery but not sure that can be resolved except to get a different lawn mower.
Hope you get someone to contact you.
I'm going to be having someone mow for the next three weeks, so I won't know until I get back to it next month what it'll be doing then.
Still getting short mow time with battery but not sure that can be resolved except to get a different lawn mower.
Hope you get someone to contact you.
(Edited)
Amber F., Official EGO Rep
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67,844 Points
Hi Sue! Thank you for following up. We see that you spoke with Frankie on 6/29. Was he not able to help? Please let us know either way.
