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My 14" saw made it almost 18 months to the date. Just quit, changed battery, nothing. Hadn't been use a lot. Original chain and hasn't needed sharpening yet.
Any ideas?
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Bob Harris

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Posted 2 years ago

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James Brady

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If you have another EGO (even if a 2ahr) battery, plug it in for a test run without loading. If saw chain doesn't move you need a multimeter and someone with electric knowledge to help you determine whether to fix or replace..
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Amber F., Official EGO Rep

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Official Response
Sorry to hear this, Bob. Have you tried all of the standard troubleshooting steps (listed below)? If you've already done this and your chain saw is still down, please call us at your earliest convenience: 1-855-346-5656. We can help!

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